Shipping policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

During high-volume periods or promotions, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Local deliveries: 3–7 business days

• Regional deliveries: 5–10 business days

• International deliveries: 7–15 business days

Delivery times are estimates and may vary depending on your location, courier delays, or customs processing.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your package in real time.

Shipping Delays

Delays may occasionally occur due to:

• Weather conditions

• Courier service disruptions

• Customs clearance

• High seasonal demand

Nexora is not responsible for delays caused by third-party shipping carriers, but we will always assist in tracking and resolving delivery issues.

Incorrect Address Disclaimer

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with your order number and photos (if applicable). We will work with the courier to resolve the issue as quickly as possible.

International Shipping & Customs

Customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included in the product or shipping price.

Contact Us

If you have any questions about your shipment, please contact our support team at:

Email: support@thenexorastore.com

Note: This shipping policy may be updated at any time to reflect operational or legal changes.