Frequently Asked Questions
Frequently asked questions
Products
What does Nexora sell?
Nexora offers portable cooling and everyday climate-comfort products, including personal fans, wearable cooling, misting fans and selected home-comfort devices. Check each product page for its features and specifications.
How do I choose the right product?
Compare the product descriptions, features and listed specifications on each product page. If you need help, email support@thenexorastore.com.
How should I use or clean my product?
Follow the instructions supplied with your product and the guidance on its product page. Do not submerge electrical products in water unless the manufacturer specifically states that they are waterproof.
Shipping and delivery
Where do you deliver?
Our store currently advertises nationwide delivery within South Africa. If you are unsure whether your address can be serviced, please contact us before ordering.
How long does delivery take?
Estimated delivery is 3–7 business days. Delivery times may vary depending on your location and courier conditions.
Do you offer free delivery?
Free delivery applies to qualifying orders over R500, as shown in our store announcement. Any delivery charges applicable to your order will be displayed at checkout.
How can I ask about my order?
Email support@thenexorastore.com with your order number and we’ll help you check its status.
Returns and damaged items
What is your returns policy?
Nexora advertises a 30-day returns policy. Eligibility, conditions and the steps to request a return are set out in our Refund Policy. Please review that policy before sending an item back.
What if my order arrives damaged or incorrect?
Please contact support@thenexorastore.com as soon as possible with your order number and clear photos of the issue. We’ll review the details and advise you on the next steps in line with our policies and applicable consumer law.
Payments and support
Which payment methods do you accept?
The payment methods available for your order are shown at checkout.
Is checkout secure?
Checkout is processed through the payment options presented by the store. Never send your full card details or passwords by email.
How do I contact Nexora?
Email support@thenexorastore.com. Customer support is available Monday to Saturday.